how do I place an order?

You can simply order online and pay via our secure server with any major debit or credit card*

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(currently Maestro and AMEX cards are only acceptable over the telephone)

You can also pay by cheque or postal order. Alternatively you may place your order by fax.

Or why not visit us in Birmingham where you can place your order in person where cash is also accepted.

are you flexible on price?

Certainly. Simply contact us or use our "Offer Best Price Service".

 

If you are purchasing a few items from us or if you have seen the same item for less elsewhere, we can most likely reduce your total price.

 

If you are only buying a single item, it may still be worth making us an offer. However we are priced very competitively, so often we cannot reduce prices unless orders are substantial.

can you help me choose something?

Our company started in a retail outlet offering useful, honest and expert advice on furniture and interiors.

 

Our staff are not only very highly trained and armed with good product knowledge, but we also have members on our team who live for interior design!

 

Send us an email for the best advice on any theme, product or difficulties you may be experiencing.

when will I hear from you after I order?

You will receive an automated email response from us indicating your order has successfully been processed.

 

Immediately after you will receive a separate email informing you that payment has securely been authorised by your bank.

 

Please take advantage of our real-time tracking service when you log in to your account for a live update on where your order is at any time. You will receive an email every time status is updated.

why haven't I heard from you?

It is vital that if your email provider is listed below, you MUST add us to your safe list or check your JUNK EMAIL folder as these companies regularly block emails from sales@themodernhome.co.uk:

 

AOL (You will never receive our emails but we receive yours, so check your order status regularly)

Tiscali

Hotmail

TalkTalk

 

how long will my order take?

We aim to deliver your order within 14 -21 days and nearly all orders are completed within this period.

Sometimes, it may take longer to deliver your order and can take up to 4 weeks.

However, in such a case, we will contact you to let you know of any unusual or restocking delays.

Some quick delivery items are dispatched same-day for next day delivery via special courier.

Be sure to contact us if you require special arrangements, such as urgent delivery.

how much is delivery and is it really free?

Delivery is free to most of England if your order is above £250
Some Devon and Cornwall postcodes will always incur a small charge of £15

If your order is below £250, delivery is £15

Delivery to Scotland is £25 and Wales is £15 for any sized order

If you qualify for a delivery charge, only one single charge is applied to any order, and not per item.

do you ship abroad?

Special shipping arrangements have quickly and efficiently been arranged to the following continents and countries all delivered within 7-14 days:

 

USA

Europe

Northern Ireland and Ireland

 

Costs vary greatly from around £35 - £250 per typical order (excluding sofas) so contact us for information.

 

I need my order delivered urgently?!?

Contact us and we will try to work around you.

 

If you require an item urgently which is in stock, we can send a dedicated vehicle with a driver from £30 around the Midlands to £100 for further locations. Call us for a same day quote.

 

Sometimes, we may be in your area and can deliver within a day.

what do I need to know about delivery?

Deliveries are carried out by our own drivers. Sometimes we may use reputable couriers particularly to remote areas. Deliveries are often carried out by single drivers, but with heavy goods we try to send two.

 

Deliveries are to the ground floor only unless you contact us beforehand informing us delivery is to upper floors.

 

It is vital that special order items (every item code beginning with "CPW" and most sofas) are checked to confirm they will fit into your home. If these items do not fit, we cannot accept returns on special order items.

 

do you deliver to upper floors?

 

Only if you inform us beforehand. However we cannot guarantee we will be able to deliver to upper floors, particularly when using 3rd party couriers.

 

International orders are always delivered to the ground floor or curbside palletised delivery.

I am weary of using an online company?

 

We hear this often, however be assured we have traded from the same premises for over 25 years and you are certainly welcome to come and speak to us beforehand.

 

We will put the kettle on...

no seriously, I've had bad experiences on ebay and online...

You can always tell a good honest company from the way mistakes and problems are rectified. We promise to try as hard as possible and to do everything in our power to make your transaction as smooth as possible.

 

We are contactable by email, post, fax, or even in person at 777 Warwick Road, B11 2HA.

 

If you still feel weary, ask a member of staff for our director's mobile number which we are more than happy to provide.

why no phone number?

In mid 2010 we decided to turn our telephone call centre into an e-contact centre. The service became inundated with sales and service queries becoming not only difficult to manage and non-cost effective, but also resulted in long waiting times on the telephone for our customers. This was not the service we wished to offer our customers who grew frustrated as the number of calls grew every month. We had a choice of whether to increase product prices to offer telephone support requiring a larger call centre and more staff, or eliminate a telephone number to enable less staff to answer each query within 24 hours via email. We hope this service will result in a better shopping experience for customers and are contactable Monday to Friday at sales@themodernhome.co.uk. You are still welcome to visit our call centre in Birmingham (however this is not a showroom). We look forward to answering your query more efficiently.

do you offer any finance or credit terms?

 

 

Unfortunately we do not offer any finance options and do not intend to in the near future.

why has my payment been declined?

Your bank has declined it. Please call your bank and authorise payment.

 

Very rarely, our system can fail to connect to your bank in which case, you should retry after a few minutes. This only happens at very busy periods.

 

You can always send a cheque or postal order.

when will I be billed?

 

 

You are billed almost immediately when you pay online. We do not store and cannot view any of your payment details as all transactions are handled securely by payment provider www.sagepay.com

how do I know you take security and privacy seriously?

 

We will never share, sell or view your details to any third parties.

 

We use industry standard SSL servers to process your payment. To find out more about security at The Modern Home view our Security and Privacy Section

 

If you have further questions, please contact us for more information.

is your full catalogue online?

 

 

No, we add new products every week, so more items are never far away!

you have informed me my item is out of stock so now what?

We will never leave you uninformed and waiting endlessly. However, the furniture industry relies on many factors which can affect the outcome of your delivery.

 

We keep many popular lines in stock for quick dispatch, and if your item is not in stock, we have deliveries arrive from suppliers and manufacturers every single day. Sometimes stock information and arrival dates can change due to importation delays or huge demand. In such cases, we call you first and give you the option of cancelling your order or letting us offer you some alternatives. More often than not, your delivery arrives within about 10 days without any delays.

I have seen the same product cheaper elsewhere,
why should I not buy it?

We regularly check our prices against other furniture retailers. If you do find the exact product cheaper, we will not only match the price, but we will beat it. Terms and conditions apply which in summary state that the item must be identical in dimensions, colour, style and quality of materials, from the same manufacturer (where relevant particularly with brand name products), and must not be part of any sale, clear-out or closing down offer. Also when shopping with us, you receive our customer care and dedication. Remember, when things go wrong such as damaged goods and returns, we try to take away as much stress from you as possible and deal with such situations quickly and efficiently.

If you have any further questions or comments please contact us here