why no phone number?

In mid 2010 we decided to turn our telephone call centre into an e-contact centre. The service became inundated with sales and service queries becoming not only difficult to manage and non-cost effective, but also resulted in long waiting times on the telephone for our customers. This was not the service we wished to offer our customers who grew frustrated as the number of calls grew every month. We had a choice of whether to increase product prices to offer telephone support requiring a larger call centre and more staff, or eliminate a telephone number to enable less staff to answer each query within 24 hours via email. We hope this service will result in a better shopping experience for customers and are contactable Monday to Friday at sales@themodernhome.co.uk. You are still welcome to visit our call centre in Birmingham (however this is not a showroom). We look forward to answering your query more efficiently.