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Customer service you can trust...
If you have any problems with
your order, please register it with our customer services team
in writing by using our support ticket system. Damages must be
reported within 7 days of delivery.
You should register a support
ticket immediately if you have encountered any of the following:
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Damages to your order (within 7 days)
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Goods developing faults
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Shortage of goods on your order
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If you require a refund
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If you wish to cancel your order
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If your delivery has not arrived once booked
Before you return any goods (you must obtain a returns form)
To make a formal complaint
Any other customer service query
Do not use the support ticket system for non
customer service queries such as:
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Sales queries
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General delivery queries
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help centre