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Returns and Damages

Cancelling your order...

 

 

You may cancel your order at any time prior to dispatch for a full refund. If your order has been dispatched we will deduct our delivery costs.

 

If you are not 100% satisfied with your purchase, you can cancel your order in writing within 7 days of receiving your order, for a full refund. The customer is responsible for returning the goods to us in the same condition as they were delivered and at your own cost.

 

 

Damaged or faulty items...

 

 

There are two categories of damaged or faulty goods which affect liability so please read carefully:

 

1. Damaged goods

(Cracks, breakages, scratches, surface blemishes, dents etc):

 

If you find damage to any part of your order, you must not assemble the item. Therefore please inspect the item carefully and thoroughly prior to assembling. If you notice any damage after you have assembled the goods, we will not accept any liability that the damage was caused by us or during transit, and will assume the damage has been caused during assembly.

 

2. Faulty goods

(Faulty mechanisms, misaligning fittings, unfit for designed usage etc):

 

Faulty goods means that the goods have a manufacturing fault which has developed either before assembly or during the use of the item. Faulty items should be reported to us within a reasonable period of time.

 

 

Non-returnable goods...

 

 

Some special order items are non-returnable unless unfit for purpose. For a list of non-returnable goods view this list.